This quality policy establishes the four key elements which the organisation has adopted to ensure that the companies meet or exceed all their customer expectations in terms of service and product realisation. These elements are:
The organisation is committed to developing a culture of improvement through best management practice and the implementation of a quality management system driven by the organisation's eQMS supported by the comprehensive training and continual development of the team.
The organisation will supply pharmaceutical products only from licensed and authorised suppliers to all of its appropriately qualified customers. The highest importance is placed on satisfying the customer's requirements for quality, customer service and delivery with patient safety being the driving force behind our operations.
To realise the organisation's aspirations in improving its performance throughout the business, a culture of continuous improvements throughout the entire business is adopted. To achieve these improvements and its quality objectives it is necessary to measure, analyse and implement improvements. Therefore, the organisation continually strives to improve its systems and procedures, to deliver customer satisfaction and business competitiveness.
The implementation and maintenance of the eQMS will ensure that the organisation continues to achieve the highest standards across the entire business structure and will continue to monitor and develop its potential through self-inspections, reviews, measurement of performance, training and continual development of the team.